SHIPPING & RETURNS for
Book Boxes
Shipping Policy
I am sending the boxes with Royal Mail, and they tend to be very reliable. If you come across an issue with any of the orders on our website, please notify me via contact form or email, so I can assist you. As noted in the product section, I won't cover any additional taxes that may occur upon receipt of the parcel as that goes beyond the scope of my little one-author-business.
Return & Exchange Policy
I cannot accept any returns for th. If your goods were damaged, please contact me via contact form or email with details of the damage, and I will provide replacements or discounts depending on extent of the damage.
SHIPPING & RETURNS
Print On Demand
Shipping Policy
The print on demand company that processes your orders is Bookvault. Please read their statements below about faulty goods and refunds.
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If you come across an issue with any of the orders on our website, please notify us, and we can make additional enquiries or complaints on your behalf - please make sure you do so as soon as possible as claims for faulty goods need to be made within 7 working days of delivery (see claims for faulty goods).
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My order hasn't arrived - what should I do?
If you have opted for a non-tracked delivery, we are not able to claim anything against the postal service so would not be able to offer a reprint of that.
If you have opted for a tracked service and there is no tracking information, or courier has lost the consignment, we would be able to claim with the courier and reprint your books and send.
Return & Exchange Policy
I am not happy with my order - I want a refund
Any issues with orders should be raised within 14 working days of receiving the goods.
We would require images and explanation of the defect/damage via email to our main support line at customers@bookvault.app in which we can offer to reprint and send the goods again or refund the order.
To aid the process, please provide as much information including BV order number, ISBN's etc.
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I have a problem with my order
In the event, you have any concerns with an order - the best process is to reach out to main customer support at customers@bookvault.app. Please provide as much information as possible to help with the query such as;
- Reference number, the Bookvault reference number starting 'BV' is best
- Details of quantity & ISBN of the book in question
- Images of the defect/damage. If this was damaged in transit, both an image of the received package and damaged books would be beneficial.
Once this information has been provided and reviewed by the team, we can offer to resolve the issue by reprinting and sending the books, or refunding for the order.
Claims for Faulty Goods
(a) If the work is defective so that the Customer may in law reject it, the Customer must advise the Company within seven (7) working days of delivery, failing which the customer will be deemed to have accepted the work.
(b) ‘Defective’ is defined as manufacturing faults occurring outside of the normal digital manufacturing process.
(c) In the event of any rejections, the Company reserve the right to request the return of the work for inspection. Should the claim of defect be found to be valid, the work will be rectified and the cost of any return postage refunded.
(d) Should agreement not be reached as to whether the work is defective, the advice of the BPiF (British Print Industry Federation) will be sought and their decision will be final.
(e) The Company shall not be liable in respect of any claims unless the aforementioned requirements have been complied.